RETURN POLICY

Last updated January 15, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us your first name, last name, and order number at info@echipmunk.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, you can proceed with the return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Please note that a processing fee of 5% of the item's purchase price will be deducted from your refund.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. The refund will be issued to the account from which the payment was made.

EXCEPTIONS

For defective or damaged products, please attach photos to arrange a refund or exchange.